Claims Consultant

Job Summary

  • August 31, 2018
  • Adelaide
  • Full-Time
  • TBA

* Successful, established business

* Busy, autonomous role

* Portfolio management

Our client is a successful Australian insurance underwriter, servicing a nationwide network of insurance brokers. The business offers a wide range of insurance products across both residential and farming portfolios. This is a highly autonomous role where you will have responsibility for managing a portfolio of multifaceted claims, on an end-to-end basis.

Our client is now seeking an experienced claims specialist, to join their team of dedicated professionals.

To be successful in this role you will understand the importance of being able to personalise each interaction, be professional, inquisitive and respectful. Your ability to listen with understanding and empathy, identify useful information and proactively find solutions will really set you up for success.

Key responsibilities:

Provision of specialist Claims and Event knowledge and expertise to customers
Anticipate customer needs and proactively develop innovative solutions
Advocate, educate and inform customers
Provide a flexible and adaptable claim and event service to customers
Deliver efficient and effective claim and event solutions and services
Handling all aspects of the claims process including settlement of claims within authority limits and reviewing files
Effective claim file management
Ensure all relevant legislative requirements are met

Key skills and attributes:

Exceptional written & verbal communication skills
Strong computer literacy – particularly Microsoft products
Proven analytical and problem solving ability
Advanced negotiation and conflict resolution skills
Effective time management and organisational skills
Proven people management skills
Highly effective interpersonal and influencing skills
High level of professionalism and integrity
Resilient and adaptable
Ability to manage multiple competing priorities
Able to work autonomously
Attention to detail
Innovative and collaborative
Current drivers’ license

If you meet the above criteria and have a performance focus and positive ‘can-do’ attitude, we want to hear from you. Submit your application via:

applynow@thehrroom.com.au

Please note: Only suitable candidates will be contacted.